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Frequently Asked Questions

Your order / Gift orders

1-855-770-8626

From Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.

contact us by e-mail

Will my order be gift wrapped?

Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of calendar products and bulky items.

Can I use a gift card or store credit for an online purchase?

Hermès gift cards and store credits may not be used on the Hermes.com website.
Please consult the conditions listed on your gift card for its terms of use in stores.

Can I include a personalized gift message with my purchase?

When confirming your order, it is possible to include an accompanying card consisting of 12 lines for a gift order. You may also request a blank card that you may customize yourself.

Will my gift order include an invoice where the price of the items are not shown?

An order will be considered a "gift" if the civil status, last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items  are not shown will be included in the package that is sent to the gift recipient.
To request an invoice where the price is not shown, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order:  1 855 770 8626 Monday through Friday, 9:00 a.m. to 5:00 p.m.

If I give a gift to someone, can that person exchange it for something else?

Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at 1 855 770 8626 from Monday to Friday, from 9:00 a.m. to 5:00 p.m., or by email under the "Contact us" section. He/she will then be emailed a pre-paid return label.