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Frequently Asked Questions

Your order / Your account


From Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.

contact us by e-mail

How do I log in if I've forgotten my password?

Click "your account" at the top right of the Hermes.com website, then click "forgotten your password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password.

How do I make changes or cancel my Hermes.com account?

You may at any time log in to "your account" and use the left-hand menu to do the following: change the email address linked to your account and/or your password, change or delete your saved addresses or manage your newsletter subscription options.
To delete your Hermes.com account, please contact our Customer Service department by telephone at 1 855 770 8626 from Monday to Friday, from 9:00 a.m. to 5:00 p.m., or by email under the "Contact us" section.

How do I unsubscribe from your mailing list ?

There are several ways to unsubscribe from the Hermes.com mailing list.
You may unsubscribe directly by clicking the unsubscribe link featured at the bottom of all of our emails.
You may also send a message on this topic by clicking the "Contact us" tab.
Finally, your Hermes.com account also allows you to manage your newsletter options.